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Had the chair for a while and it's still in good shape, but the gas lift is failing. Bought one to replace it, but I can't seem to get the existing one removed. Do I need to loosen/remove the two bolts closest to it (please see pics below) I propped it up, held the gas left with some pliers and whacked the chair with a rubber mallet (as shown on a bunch of YouTube videos), but can't get it to budge. Thanks! Manufacturer's website: https://www.hon.com/chairs/wave/hvl701 A...

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I just got a HON mesh chair and assembled it but it didnt fit my body well so I want to return it. I got it off amazon so it needs to go back in its box. I was able to take apart everything that was held together with the machine screws I put in but I had to press the gas piston into the base and a panel below the seat and now cant get it out of either. Anyone know how to take it out I googled it and the videos I found showed people disassembling the piston itself which seems undesirable. ...

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